The Ideal Government Project
From the website:
"About the Ideal Government Project
Wouldn't it be better if...
Ideal government is a web user's antidote to personal frustration with public services. If a government process frustrates you, just do two things:
1. Observe and record precisely what happens, and
2. what the ideal encounter should have been like.
Join us and post it up here. Gradually we could map out the reality of this uncharted territory called government, and compile the first-ever user requirement. Start being an ethnographer of bureaucracy today!
Spread the word, leave a comment or mail me if you want to help us map what's there and where we want it headed. "